About 80% of state officials believe that artificial intelligence (AI) can help reduce corruption in public services. This is the result of a survey by the Ministry of Industries and SMEs, published on Thursday 16 July 2020.
This belief is shared regardless of the gender of those surveyed, their age group, their level of education and their professional qualifications, says the survey on the perception of artificial intelligence in the public sector.
Conducted during the last quarter of 2019 among a sample of 1000 state employees, this survey also revealed that more than 70% of administrative structures and more specifically ministries (84%) believe that AI can play an important role in the fight against corruption.
For 65% of respondents, AI is seen as a positive development with its usefulness and place in society, which can thus improve the life of the citizen. Only 8% of the agents surveyed do not share this opinion.
The consensus around the importance of AI is shared for all age groups, particularly between 20 and 30 years (97%).
According to the same source, men seem to be more convinced of the impact of the exploitation of AI for the improvement of the life of the citizen (95%) women (88%).
He added that the higher the level of education and professional qualifications of the population surveyed, the more appreciated the role of AI in improving society.
Eight out of ten state officials vote for AI to reduce service costs
On another front, the survey found that, on average, 86% of the population surveyed believes that AI can help reduce the costs of public services regardless of different state structures. This belief is more pronounced in men (90% vs. 80% for women).
In terms of the age group, the survey indicates that only 79% of young people (20-30 years) share this claim compared to 92% for the 50-60 age group.
For 95% of the agents surveyed, artificial intelligence can also help reduce the time frames for the various services provided by public services.
The same survey indicates that there is a consensus around the role of AI in improving the decision-making process in public services, specifically educational institutions. For example, 86% of the population surveyed believe that AI can very well help the development of the decision support process.